Definitions
This section provides concise definitions of terms used in this policy to help readers identify the types of data and processing operations described elsewhere in the document.
- Personal data: any information relating to an identified or identifiable natural person, such as name, contact details, or other identifiers provided during engagement with SoftMForge.
- Processing: any operation or set of operations performed on personal data, including collection, storage, retrieval, use, disclosure, modification and deletion.
- User: a visitor to the SoftMForge.pro website, a prospective client, or an individual who provides data in the context of our services or communications.
- Service: the range of software development, integration, support and consultancy services provided by SoftMForge to organizations and clients.
- Cookies: small data files placed on a device by the website to support functionality, session management and analytics; managed according to browser settings and user preferences.
Data Collection
We collect different categories of data depending on the interaction: information you provide directly, data collected automatically during use of the website, and data received from third-party service providers where applicable.
Data You Provide
Information that users or clients submit directly when engaging with SoftMForge, creating accounts, or requesting services.
- Contact information such as name and business email address.
- Phone number and company name provided for project inquiries or support.
- Project-related information and technical requirements shared during scoping or onboarding.
- Billing and invoicing details required to administer commercial agreements.
- Communications content platform via email or support channels relevant to service delivery.
- Consents and preferences expressed through forms, newsletters, or account settings.
Data Collected Automatically
Certain information is collected automatically when users interact with the website or services to support operations and improve user experience.
- IP address and approximate geographic location derived from network data.
- Device and browser information including user agent, screen size and operating system.
- Usage data such as pages visited, session duration and navigation paths.
- Referrer and campaign data indicating how a user arrived at the website.
- Performance and error logs used for debugging and service reliability monitoring.
- Cookie identifiers and similar vouchers used for session management and analytics.
Data from Third Parties
We may receive data from third-party services or partners to enable integrations or to support service delivery.
- Identity and contact data from business directories or integration partners used for account setup.
- Payment and billing confirmations from authorized payment processors when invoicing is handled through third parties.
- Analytics and metrics provided by third-party analytics services to assess website usage and performance.
Purposes of Processing
Personal data processed by SoftMForge serves specific operational and administrative purposes related to delivering software services and maintaining communications.
- To provide, maintain and administer contracted services and support engagements.
- To communicate with clients and prospects about project updates, support matters and administrative issues.
- To process invoices, payments and related business administration.
- To analyse usage and performance of the website and services for operational improvement.
- To maintain security, detect and respond to incidents and ensure the integrity of our systems.
- To meet legal and regulatory obligations applicable to our operations.
- To integrate with third-party tools and platforms as required for service delivery.
- To manage marketing communications where consent has been provided, with opt-out options available.
Legal Bases for Processing
Where applicable law requires a legal basis, we rely on one or more of the following bases to process personal data in connection with our services.
- Performance of a contract: processing necessary to provide services requested by a client or to perform contractual obligations.
- Consent: where individuals have given permission for specific processing activities such as marketing communications.
- Legal obligation: processing required to comply with laws, regulations or lawful requests from authorities.
- Legitimate interests: processing to support business operations, improve services and maintain security, balanced against user rights and expectations.
Compliance with Data Protection Laws
Individuals covered by data protection regulations have certain rights regarding their personal data. Requests are handled in accordance with applicable law and this policy.
- Right of access: the right to request a copy of personal data we hold about you.
- Right to rectification: the right to request correction of inaccurate or incomplete data.
- Right to erasure: the right to request deletion of personal data where applicable.
- Right to restriction: the right to request limitation of processing in certain circumstances.
- Right to data portability: the right to receive personal data in a structured, commonly used format where applicable.
- Right to object: the right to object to processing based on legitimate interests or for direct marketing purposes.
Cookies and Similar Technologies
Cookies and similar technologies are used to provide essential functionality, measure website performance and support analytics. You can manage preferences via your browser or device settings.
Common cookie types include session cookies, persistent cookies and third-party cookies used by service providers for analytics or embedded content.
Cookies typically fall into categories such as strictly necessary, functional, analytics and advertising; each category serves a different purpose for site operation or measurement.
You can control cookies through your browser settings, by clearing stored data or by using opt-out tools provided by third-party services. Adjusting settings may affect site functionality.
Cookie Policy
Sharing and Disclosure
SoftMForge may share personal data with certain categories of recipients to enable service delivery, comply with legal obligations, or facilitate business operations.
- Service providers and subcontractors who support IT, hosting, analytics and professional services.
- Payment processors and business institutions where required for billing and payment handling.
- Legal and regulatory authorities when disclosure is required by law or to establish, exercise or defend legal claims.
- Business advisors and auditors engaged to support compliance and business reporting.
- Integration partners as necessary for the operation of client solutions, subject to contractual safeguards.
- Buyers or their advisers in connection with mergers, acquisitions or asset sales, under confidentiality terms.
International Transfers
SoftMForge may transfer personal data to service providers or partners located in jurisdictions outside Malaysia as required to deliver services and operate the website.
Where transfers occur, appropriate safeguards such as contractual clauses, limited access controls and data minimization measures are used to protect personal data consistent with applicable law.
Data Retention
We retain personal data only as long as necessary for the purposes described in this policy or to satisfy legal, regulatory or contractual obligations.
Account information for active clients is retained for the duration of the engagement and for a reasonable period thereafter for administrative and legal purposes.
Communications and correspondence related to projects are retained as needed to support service delivery, dispute resolution and recordkeeping requirements.
Operational logs and diagnostic data are retained for a limited period to support security monitoring and system troubleshooting, with retention periods based on operational needs.
When retention periods expire or upon valid deletion requests, personal data is deleted or anonymized in accordance with internal procedures and technical capabilities.
Security Measures
SoftMForge implements technical and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration or destruction in line with reasonable industry practices.
- Encryption of data in transit and, where appropriate, encryption of stored data.
- Access controls, role-based permissions and routine access reviews to limit exposure of personal data.
- Regular backups, logging and periodic security assessments to maintain service resilience and detect anomalous activity.
User Rights
Individuals may exercise rights related to their personal data as permitted by applicable law. Requests should include sufficient information to identify the data subject and the nature of the request.
- Access: request a copy of personal data held about you.
- Rectification: request correction of inaccurate data.
- Erasure: request deletion of data where retention is no longer necessary.
- Restriction: request limitation of processing under certain conditions.
- Portability: request transfer of personal data in a structured, commonly used format where applicable.
- Objection: object to processing based on legitimate interests or for direct marketing.
- Withdrawal of consent where processing is based on consent.
- Lodge a complaint with an applicable supervisory authority if you consider processing infringes applicable law.
How to Exercise Your Rights
To exercise your rights, contact SoftMForge at [email protected] or by mail to Pusat Perniagaan Gemilang, 43900 Sepang, Selangor, Malaysia. Include sufficient information to identify yourself and the request type, and provide a contact method for our response. You may also include Business ID 178576189137 in correspondence for administrative reference.
We aim to respond to straightforward rights requests within 30 days where permitted by law. Complex or numerous requests may require additional time as allowed by applicable regulations, and you will be informed if an extension is necessary.
Marketing Communications
Marketing messages are only sent where you have opted in or where permitted by applicable law. Communication channels include email, newsletters and occasional service updates relevant to clients and prospects.
Unsubscribe options are provided in marketing emails and newsletters. You can also contact [email protected] to request removal from marketing lists.
Children's Privacy
The services and website are not directed to children under 16. SoftMForge does not knowingly collect personal data from minors for its business services. If you believe that a minor has provided personal data, contact us so we can take appropriate steps.
Third-Party Links
Links on the SoftMForge.pro site may lead to third-party websites that are not governed by this policy. We are not responsible for the privacy practices of external sites and recommend reviewing their privacy notices.
Changes to This Policy
This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. The effective date at the top of the policy indicates the current version. Material changes will be posted on the website and, where appropriate, communicated to affected users.